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Dear Editor When you talk about customer service excellence, it is often the little extras that make the difference. Getting to know the customers' names, regular purchases and even everyday habits becomes commonplace.

Week 12 was a busy one in the North Saskatchewan River Hockey League with eight games on the schedule and teams battling for playoff positions. Jan. 12 in Meadow Lake, The Stampeders downed the Edam Three Stars 6-5 in overtime.

The Battlefords Chamber of Commerce is already planning its professional development events for later in 2011. Chamber director Paul Sayers updated the board Jan. 18 on the progress for attracting speakers.

I was beaten up once when I was about 13, but it did take 11 guys to get the job done properly. After recovering from my various medical issues I lived to fight another day. So will the Baltimore Ravens.

It wasn't quite as busy a year for North Battleford Fire and Emergency Services in 2010, and they are happy about that. Fire fighting activities were down in the city, with 340 calls compared to 415 in 2009.

The Chapel Gallery's annual Artist Winter Retreat is scheduled for Friday, March 11 through Sunday, March 13. This is an opportunity to work in the gallery alongside other artists.

The name Belak in well-known throughout hockey circles because of the NHL enforcer, who dons a Nashville Predators jersey. Around the Battlefords it has two well-known connections.

A tough 2010 crime year came to a close for the Battlefords detachment of the RCMP, which found itself responding to an increasing amount of crime calls during the year. Final statistics for the year were presented by Staff Sgt.

Weldon Parsons is an accomplished writer and poet who creates work, fiction and non-fiction, to share with the world. He now has five novels and two poetry compact discs on the market, with the sixth book in the works.

Jan. 11 at approximately 2 a.m., a 2000 black Volkswagen Passat station wagon with a cargo box on the roof was stolen from 15th Street in Battleford. It was located later that day on 97th Street in North Battleford. Sometime between Jan.